Refund policy
Return and Exchange Policy
Exchange Policy At Caspian Rug Centre, we understand that sometimes a product may not fully meet your expectations. We offer a 14-day exchange policy to ensure you are completely satisfied with your purchase. Please note the following conditions for exchanges:
- Eligibility Window: You have 14 days from the date of purchase to request an exchange.
- Condition of Item: The item must be returned in its original condition, free from any damage, stains, or alterations.
- Value: Exchanges can be made for an item of equal or lesser value. Any difference in price will be credited to your account.
- Shipping Costs: Customers are responsible for all shipping costs associated with the exchange.
Return Policy
- Eligibility Window: While we do not offer refunds, you may return an item for exchange within the specified 14-day window.
- Condition of Item: To qualify for an exchange, the product must be unused and in the same condition that you received it, including its original packaging.
- Proof of Purchase: Please have your receipt or proof of purchase available to facilitate the exchange process.